Return and refund policy

Return and Refund Policy

Last Updated: September 19, 2024

Thank you for shopping with Café Tres Montes. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a return and refund policy as detailed below. Please read this policy carefully to understand your rights and options.

Returns

  1. Eligibility for Returns

    • You may return products within 30 days from the date of receipt.
    • To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.
    • Certain products, including perishable goods, custom-made items, and gift cards, are not eligible for return.

  2. How to Initiate a Return

    • Contact our customer service team at [email address] or [phone number] to request a return authorization.
    • Provide your order number and details of the product you wish to return.
    • Once your return request is approved, we will provide instructions for returning the product.

  3. Return Shipping

    • You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item sent or defective product).
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

Refunds

  1. Processing Refunds

    • Refunds will be processed once we receive and inspect the returned product.
    • If the return is approved, we will issue a refund to the original payment method within 7-10 business days.
    • Shipping costs are non-refundable, except in cases where we have made an error.

  2. Partial Refunds

    • If the returned product is not in its original condition, is damaged, or missing parts, we may issue a partial refund or deduct the cost of damage or missing parts from the refund amount.

Exchanges

  • We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the replacement.

Order Cancellations

  • Orders can be canceled within 24 hours of placing them. After this period, we cannot guarantee cancellation or refund of the order.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at:

  • Email: info@tresmontescoffee.com
  • Phone: 000 000 000

We appreciate your understanding and cooperation. Thank you for shopping with Café Tres Montes.